Justin Robbins and Marty Shaughnessy tackle peak season prep, lessons from Hershey’s August Crunch, and a review of Origin Coffee’s Resolute Blend. It’s all about teamwork, CX insights, and great coffee!
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Justin Robbins and Marty Shaughnessy explore the art of service signatures, relive an unforgettable Iron Maiden concert, and savor a bold Kenyan coffee from Casablanca—all while breaking down how brands can deliver on their promises with consistency and impact.
Justin Robbins and Marty Shaughnessy dive into why conferences are failing CX pros, swap award-winning chili secrets, and review a bold Seattle brew—all with a side of no-nonsense CX truths.
CX and Coffee is where longtime friends and former colleagues Justin and Marty bring their unfiltered, coffee-fueled takes on customer experience, marketing, and everything in between—minus the corporate fluff.
