Make the Work Match the Promise
Metric Sherpa helps leaders build everyday work that keeps the organization’s promises to employees and customers.
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For Solution Providers
Own the Evidence Your Market Quotes
Independent research, custom content, video production, and event media for customer experience and employee experience technology companies. Your sellers get proof that holds up in a deal. Your buyers get insight worth their time.
One custom study generated $1M+ in pipeline within 30 days.
For Event Organizers
Give Your Audience Sessions They Use
Workshops, facilitation, panel moderation, executive roundtables, virtual events, and on-site media coverage for conferences, associations, and corporate events.
Our Event Media Team turns one event into weeks of interviews, clips, and recaps.
Booking a keynote? Visit https://justinmrobbins.com/
For Leadership Teams
Close the Gap Your People Feel First
Workshops and advisory for HR, employee experience, customer experience, and operations leaders who need daily work to match the priorities they set.
From a half-day workshop to a custom advisory engagement.
Trusted by teams at
Founder and Principal Analyst
Led by an Operator Who Ran the Work
Justin Robbins founded Metric Sherpa after two decades inside contact centers, training programs, and technology companies. As Founder and Principal Analyst, he leads Metric Sherpa Research and works directly with clients alongside the Metric Sherpa team. ICMI named him one of its Top 25 CX Thought Leaders.
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