Are You Stuck on How to Improve Your Contact Center?
You’re not alone. Access expert insights, tools, and resources to understand and overcome your barriers to success.
Consulting & Advisory
Uncover process gaps, explore strategic changes, or rally people around a big idea. Our experienced and unbiased experts serve you by delivering the guidance and ideas needed to help you succeed.
Gain invaluable insights, validation, and the power to drive disruption. When you need consumer and operational data, we’re a trusted source for research that quantifies and qualifies the realities of customer experience.
Move people into action and differentiate your message. Co-create with subject matter experts on assets and programs that capture attention, compel people to action, and stand apart from a sea of sameness.
Unlock the secret to turning your contact center experience into a launching pad for career growth, and navigate the path to your next promotion with practical insights from a successful professional who has walked in your shoes.
Get a glimpse into Olga Gomonova’s inspiring journey from Fortune 500s to startup success and learn about her latest venture, Aimiable.
Step into a future where your frontline customer service isn’t just a necessity, but your most vital strategic asset.
Ever feel like your contact center is just ‘needing bodies on the other end of the phones’? Discover a transformative approach that elevates your agents beyond mere ‘bodies’ and into strategic assets.
What others are saying…
"This is the hidden power (Justin) brings...his ability to work his contagious love of life and work into the very DNA of whatever he is doing."
"Justin is the definition of Thought Leader in Action. He is an authority in customer care, customer experience, contact centers, and a thousand other names, terms, and concepts related to the industry of serving customers. "
"Justin’s energy and enthusiasm, combined with his amazing knowledge of customer service and contact center topics, make him one of the top speakers in the industry. "
"Hands down one of my favorite speakers on CX & contact center topics. "
Let’s start a conversation…
Interested in learning more? Let us know!
We’d love to meet you and explore working together.