About Us
Metric Sherpa, Inc. is an independent research and advisory firm that provides access to industry analysts, consultants, insights, tools, and resources, enabling businesses to optimize their contact center and support teams.
Our Founder and Principal Analyst, Justin Robbins, brings 20+ years of diverse expertise across the customer experience, including roles in operations, professional services, and technology. A global network of consultants, educators, and practitioners supports him in providing Metric Sherpa’s clients with comprehensive access to CX expertise.
We resource business leaders for contact center success.
Connecting the people, processes, and technologies needed for great customer experiences is hard. We’re here to help you understand and overcome your barriers to successful CX.
Consulting & Advisory
Uncover and address what keeps you from the best possible customer experience. Partner with our analysts and consultants to gain an actionable plan to accomplish your goals.
Original Research
Get a pulse on consumer trends, changing customer expectations, and the impact of new technologies. Our studies provide the facts and figures you need on all things CX.
Custom Content
Capture attention, gain subject matter expertise, and differentiate your story. We create and deliver educational materials, business tools, and presentation programs.
About our founder
Justin Robbins began his journey in customer experience as a 12-year-old paper carrier who got persuaded into making extra cash by cold-calling his neighbors for newspaper subscriptions. Since then, he’s (quite literally) grown up through the ranks of CX in roles that included contact center and customer service operations, professional services, community management, and technology marketing. He founded Metric Sherpa to serve customer experience professionals by equipping them with resources to confidently and competently tackle their greatest pain points.
- Board of Advisors at CX Accelerator
- Board of Directors at the Quality Assurance and Training Connection
- ICMI Top 25 Thought Leader for 2023
- Certified Competition BBQ Judge by the Kansas City Barbecue Society
Let’s start a conversation…
Interested in learning more? Let us know!
We’d love to meet you and explore working together.
