Independent Insights To Power Your Customer Interaction Strategies
We help business and technology leaders navigate market shifts, craft effective strategies, and deliver customer interactions that balance human connection with innovation.
As a trusted research and analyst firm, Metric Sherpa delivers bold thought leadership, original data-driven insights, and strategic clarity that drive real business impact.
Customer Interaction Research & Market Intelligence
Qualitative and Quantitative Insight. CX-Focused. Decision-Ready.
Metric Sherpa conducts independent, primary research that uncovers how customers and business leaders experience, manage, and influence customer interactions. We design and lead qualitative and quantitative studies—including surveys, focus groups, and case investigations—to explore what’s working, what’s changing, and what’s next in customer experience.
We also publish independent, insight-rich reports throughout the year on the strategies, tools, and technologies shaping modern customer interaction management.
We partner with business and technology leaders to deliver:
- Primary research programs (consumer and B2B)
- Survey design, deployment, and analysis
- Focus groups and stakeholder interviews
- Case study development and strategic storytelling
- Go-to-market insight for solution providers
Our research gives you the clarity, confidence, and competitive edge to align teams, sharpen strategy, and lead the next era of customer experience.
Our Expertise Includes:
- Original studies on customer interaction trends and technology use
- Go-to-market insights for CX and contact center solution providers
- Strategic frameworks for customer engagement and interaction design
- Multichannel and multimodal interaction strategy (voice, digital, in-person)
- Voice of the Customer insights and quality program refinement
- Case-based research and field studies on CX transformation
Content Creation & Community Engagement
Build Trust. Drive Influence. Fuel Engagement.
In today’s market, trust and connection are everything. We help you build both with high-impact, insight-driven content that captures attention and drives action.
Metric Sherpa creates research-backed content that positions your brand as a credible, independent voice on customer interactions. Whether you want to educate your audience, shape industry conversations, or fuel demand generation, we deliver content that informs, inspires, and converts.
Beyond content, we help you engage with the communities that matter—customers, partners, and industry peers—through strategic programs that amplify your brand, spark conversations, and create advocates.
Our Content Services Include:
- Custom content creation – Articles, reports, videos, podcasts, & webinars
- Community engagement strategy – Connecting with customers, partners, & peers
- Campaign integration – Aligning content with key marketing initiatives
- Thought leadership programs – Featuring industry insights & influencer collaborations
- Sales enablement assets – Content that drives conversations & accelerates deals
- Customer success stories – Showcasing outcomes & business impact
- Interactive tools – Toolkits, calculators, & job aids for practical application
- Executive storytelling – Showcasing leadership perspectives & brand narrative
Presentation Programs That Drive Action
Engaging. Insightful. Built for Impact.
Looking for a speaker or facilitator who delivers more than just inspiration? Metric Sherpa’s presentation programs combine bold insights, real-world expertise, and actionable takeaways your audience can use immediately.
With decades of experience and unmatched storytelling, Justin Robbins and Nate Brown deliver presentations that challenge assumptions, spark ideas, and drive change in how organizations approach customer interactions.
From keynote speeches and panel moderation to interactive workshops, every session is tailored to your audience and built around what matters most to them.
We don’t do cookie-cutter talks. We deliver high-impact experiences that leave audiences energized, informed, and ready to act.
Our Event Services Include:
- Keynote Speeches – Bold, engaging talks that inspire action
- Interactive Workshops – Hands-on sessions that equip attendees with practical strategies
- Panel Moderation & Roundtables – Facilitated discussions that spark meaningful dialogue
- Event Hosting & Emceeing – Energized, professional leadership for your event
- Award Show Hosting – Memorable, engaging recognition experiences
- Special Attendee Experiences – Custom activations that enhance engagement & learning
- Roadshows & Custom Series – Scalable presentations tailored to your audience & goals
- Presentation Design & Content Strategy – Crafting compelling narratives for maximum impact
