Introducing CX and Coffee

Two Friends, One Mug, and All the CX Truths Nobody Else Will Tell You

If you’ve ever wanted a front-row seat to a breakroom chat between two guys who’ve seen it all, CX and Coffee is your new favorite show. Justin Robbins—CX expert and your guide through the wild world of customer experience—and Marty Shaughnessy—a creative powerhouse with a knack for marketing, music, and making things happen—are here to keep it real every week. These two have been colleagues four times over, BBQ pitmasters in their spare time, and friends for life, now bringing their coffee-fueled convos to you.

It all started back in the day at Hershey, where Justin and Marty would grab a coffee and go down the rabbit hole on CX ideas, wild marketing tactics, and, of course, who had the best BBQ sauce. Now, they’re taking that same blend of banter and insight online with CX and Coffee.

What’s Brewing Every Episode?

• Coffee from Around the Globe: Each week, they’ll bring a fresh roast to the table, sharing the story behind the brew and seeing if it lives up to the hype.
• No-BS CX Talk: Justin brings the CX expertise, Marty brings the outsider’s view, and together they break down what’s really happening in the world of customer experience, minus the corporate spin.
• Random Topics and Real Talk: From comparing brisket recipes to swapping stories from years on the job, these two have a lot to say—and it’s guaranteed to be entertaining.

CX and Coffee is for the CX pros (and the CX-curious) who want unfiltered insights and a little fun along the way. So grab your favorite mug, sit back, and catch up with Justin and Marty as they take CX one conversation—and one cup of coffee—at a time.