Unlock the secret to turning your contact center experience into a launching pad for career growth, and navigate the path to your next promotion with practical insights from a successful professional who has walked in your shoes.
Get a glimpse into Olga Gomonova's inspiring journey from Fortune 500s to startup success and learn about her latest venture, Aimiable.
Step into a future where your frontline customer service isn't just a necessity, but your most vital strategic asset.
Ever feel like your contact center is just 'needing bodies on the other end of the phones'? Discover a transformative approach that elevates your agents beyond mere 'bodies' and into strategic assets.
As artificial intelligence increases its capability for outperforming humans, it will force hard questions about what work is and isn’t worth being done by people. When does humanness matter, and how can businesses maximize person plus AI in customer experience?
The hype cycle is alive and well as organizations explore the potential of generative AI and other advancements in technology. But, is that where customer experience attention should be right now?
One of the top challenges with survey programs is driving actionable change from the findings. Here's a look at how to get more, higher quality insights.
You’re struggling with employee engagement and looking for ways to make meaningful progress. You’ve done the surveys, tried the programs, and nothing seems to stick. Maybe that’s the problem.
We all know that words affect perceptions and outcomes. But, do you know which words cause more harm than good with your customers?