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Customer Service

Customer Service

Elevating Frontline Customer Service: Transforming Repetitive Roles into Strategic Assets

Step into a future where your frontline customer service isn't just a necessity, but your most vital strategic asset.

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Customer Service

The Five Tenets of an Agent Impact Strategy

Ever feel like your contact center is just 'needing bodies on the other end of the phones'? Discover a transformative approach that elevates your agents beyond mere 'bodies' and into strategic assets.

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Business man sits in front of his laptop and takes a call from his cell phone that's clearly frustrating him.
Customer Service

15 Things You Never Tell A Customer

We all know that words affect perceptions and outcomes. But, do you know which words cause more harm than good with your customers?

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