Episode 1: Chili Cook-Offs & The Conference Conundrum
Bringing Big Conversations Over a Hot Cup of Coffee
In the first episode of CX and Coffee, Justin Robbins and Marty Shaughnessy dive right into two essential elements of their lives: bold coffee and even bolder opinions on the world of customer experience. Together, they explore the messy reality of conferences, the unpredictable joy of a good chili cook-off, and the value of keeping things real in CX.
What’s Brewing in Episode One?
Coffee from Seattle’s Coffee Mecca:
Justin starts things off with Seattle’s Middle Fork Roasters’ “Backpedal Brew,” and the two discuss the unmistakable, earthy magic of coffee from America’s caffeine capital. It’s not just a drink; it’s the beginning of their journey into each episode’s big questions (and a great excuse to try new beans along the way).
The No-BS Conference Reality Check:
Justin doesn’t hold back on his take about the conference circuit. He points out why most conferences are missing the mark, from mismatched expectations between sponsors and attendees to the lack of genuine connection opportunities. Marty chimes in with the perspective of an introvert who feels the pain of forced networking—yes, we’re looking at you, breakfast “icebreakers.”
Chili Cook-Off Secrets:
Marty’s award-winning chili recipe isn’t your average beans-and-beef dish; it’s got layers, and a little kick from smoked chilies and a dash of cinnamon. For Marty, chili is a culinary art form, and Justin is here for the journey. Let’s just say, if there’s a debate between beans or no beans, they’re not shying away from it.
Why Watch CX and Coffee?
CX and Coffee isn’t just another show on customer experience; it’s the honest, irreverent take you’ve been waiting for. Justin and Marty bring over a decade of camaraderie, a deep love for BBQ, and a knack for telling it like it is. Each episode blends coffee culture with real CX insights and just the right amount of shenanigans.
So, whether you’re a seasoned CX pro, a chili enthusiast, or just here for the coffee, grab your mug, settle in, and join Justin and Marty as they navigate the world of customer experience with humor, humility, and a whole lot of flavor.
