Mitel just eliminated $1.15 billion in debt—and doubled down on hybrid communications. Justin Robbins breaks down what that really means for enterprise decision-makers navigating risk, regulation, and reality.
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During Customer Contact Week Winter 2025, I had the opportunity to sit down with Matt Bruno, Chief Revenue Officer at Laivly, to discuss the evolving role of AI in customer interactions, the balance between automation and human touch, and what contact center leaders should prioritize in 2025. The Acceleration of AI and the Rise of […]
At CCW Orlando 2025, Justin sat down with the team at Diabolocom to discuss how their deep engineering roots and AI-driven innovations are shaping the future of contact centers. Read his take on what sets them apart.
What if CX wasn’t just about improving processes but about dismantling outdated business models and redefining success? In this thought-provoking conversation, Michael Yodice challenges corporate greed, questions the status quo, and explores how philosophy can transform the future of customer experience.
Learn how WiserOwl's decision intelligence framework helps CX leaders quantify ROI, challenge outdated metrics like cost-per-contact, and align CX strategies with enterprise financial goals.
Can AI help preserve accents while breaking down barriers? Discover how Sanas is restoring dignity and connection in customer experience.
