AI is revealing how much organizations will still need people to deliver great customer interactions. Justin Robbins breaks down what CX leaders can learn about building smarter, more human systems in an age of intelligent automation.
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Glia Interact 2025 stood out by doing what most conferences don’t—focusing deeply. By bringing together banks and credit unions, Glia built a community grounded in shared context, honest dialogue, and proof-driven AI innovation. The result was a rare mix of clarity, credibility, and connection in customer experience.
Most organizations sit on a mountain of customer insight that never drives change. CallMiner’s latest research reveals how leading enterprises transform data flow, automation, and governance into real business impact.
AI in contact centers fails when trust and culture are ignored. ETS Labs shows how a people-first strategy, anchored in servant leadership and operational depth, turns AI from a risky experiment into a measurable business advantage.
The future of customer experience lies in humans and AI learning, working, and improving together. Discover the engine that drives value in the contact center, creating measurable impact for both customers and employees.
With thousands of attendees, hundreds of vendors, and more content than any one person can absorb, CCW Las Vegas can be overwhelming. Justin Robbins shares how he’s cutting through the noise to uncover what’s actually worth your time, attention, and follow-through.
