Nate Brown’s CX Primer highlights the connection between employee and customer experience, offering practical strategies to reduce effort and motivate employees through key factors to deliver exceptional CX.
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Expert opinions, candid interviews, and actionable best practices to help customer experience leaders navigate today’s challenges and drive meaningful change.
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What does a rogue $182 million airship teach us about customer experience? Discover five key lessons on how technology, people, and processes can make or break your CX strategy.
Get a glimpse into Olga Gomonova's inspiring journey from Fortune 500s to startup success and learn about her latest venture, Aimiable.
As artificial intelligence increases its capability for outperforming humans, it will force hard questions about what work is and isn’t worth being done by people. When does humanness matter, and how can businesses maximize person plus AI in customer experience?
A common question I’ve received since announcing plans for my business is, “What’s the meaning of the name Metric Sherpa?” Here’s an explanation of how I got there.
