Neal Topf

Justin is the definition of Thought Leader in Action. He is an authority in customer care, customer experience, contact centers, and a thousand other names, terms, and concepts related to the industry of serving customers. Justin is an incredible speaker and communicator, processing ideas at lightening speed and expressing concepts and ideas, written and verbal, in a way that is easy for audiences to digest.

Just is an encyclopedia when it comes to both industry knowledge and people in our industry. That Justin’s time is in such high demand has never made Justin lose sight of the importance of personal and one-to-one communication. Whenever I’ve wanted to consult with him, he’s always available, and with a smile…

It would be easy to recommend Justin for his knowledge, for his speaking ability, for his experience as a thought leader. The element of Justin that I am most fond of is that he’s an incredible human, and that’s ultimately what is most important in our industry. He cares, he’s responsive, he’s dependable, he communicates well, and he’s been an incredibly friend and professional colleague in the time that I’ve been fortunate enough to get to know him.